How Zipline Works

Zipline provides a seamless delivery service, rain or shine. We manage all aspects of the service, obsessing over every detail, so you can focus on patient health.


Order by Text Message

Health workers at remote clinics and hospitals text orders to Zipline for the medical products they need, on demand.


Packed in Minutes

Zipline safely stores medical products at its Distribution Center, enabling immediate access to even the most sensitive or scarce items. These items are packaged here and prepare for flight, maintaining cold-chain and product integrity.



Within minutes, health workers receive confirmation that their order has launched. Racing along at 110 km/h, products arrive faster than any other mode of transport, no pilot required.


Direct Delivery

Fifteen minutes later, the medical products are delivered gently by parachute, landing in a designated area the size of a few parking spaces. Hospital staff are notified via text message.



Zipline's drones return home, only landing at Zipline's distribution center for a a quick pit stop before taking off again.

Distribution Centers

Our service has been refined from years of testing and thousands of deliveries. Zipline excels under the challenges of inclement weather, demand spikes, and lifesaving urgency.

  • Half Moon Bay


    Zipline headquarters and R&D for engineering teams. We rapidly iterate our product using real-time customer feedback and flight data from everyday operations.

  • Yolo


    Large scale operation that cycle tests all aspects of our system to achieve state of the art reliability and safety standards. When patients are in need, there is no room for error.

  • Muhanga


    Partnering with the Government of Rwanda, Zipline serves 21 hospitals nationwide. We have been providing instant access to lifesaving blood products for 8 million Rwandans since October 2016.

  • Dodoma


    Coming Soon!

  • Mwanza


    Coming Soon!

  • Geita


    Coming Soon!

  • Mbeya


    Coming Soon!