How Zipline Works

Zipline provides a seamless delivery service, rain or shine. We manage all aspects of the service, obsessing over every detail, so you can focus on patient health.


Order by Text Message

Health workers at remote clinics and hospitals text orders to Zipline for the medical products they need, on demand.


Packed in Minutes

Medical products are centrally stored at the Zipline Distribution Center, enabling immediate access to even the most sensitive or scarce items. These items are packaged here and prepared for flight, maintaining cold-chain and product integrity.



Within minutes, health workers receive confirmation that their order has launched. Racing along at over 100 km/h, products arrive faster than any other mode of transport, no pilot required.


Direct Delivery

In under thirty minutes, the medical products are delivered gently by parachute into a designated area the size of a few parking spaces. Hospital staff are notified via text message.



Zipline only lands at the Distribution Center for a quick pit stop before taking off again; no infrastructure required at remote clinics.

Distribution Centers

Our service has been refined from years of testing and thousands of deliveries. Zipline excels under the challenges of inclement weather, demand spikes, and lifesaving urgency.

  • Zipline Half Moon Bay

    CA, USA

    Zipline's headquarters and engineering test site located on a cattle ranch overlooking the ocean, just outside San Francisco and Silicon Valley, where we rapidly iterate using customer feedback from everyday operations.

  • Zipline Davis

    CA, USA

    Zipline's large scale operations test site that cycles all aspects of our system to achieve the state of the art reliability and safety standards that patients depend on.

  • Zipline Muhanga


    Partnering with the Government of Rwanda, Zipline Muhanga serves 21 hospitals across western Rwanda, providing instant access to lifesaving blood products for 8 million Rwandans since October 2016.

  • Zipline Kayonza


    Zipline's second Distribution Center in Rwanda, opening later this year, will serve the eastern half of the country.