Frequently Asked Questions

  • How far can Zipline fly?

    A Zipline Distribution Center can reliably deliver to any site within 80 km (160 km round trip), flying over tall mountains, and even through high winds and downpours.

  • What infrastructure is needed at the delivery site?

    Nothing. Zipline does not land or recharge at delivery sites, so no infrastructure needs to be installed. To begin service to a new delivery site, Zipline performs a survey flight to map the area. Within two days, we're ready to start delivering to an open clearing the size of two parking spaces. This can even be on the clinic's roof!

  • Can Zipline airplanes be purchased?

    No. Zipline provides a fully-integrated delivery service. We operate our own equipment so you don't have to worry about the ins-and-outs.

  • Is Zipline safe?

    Yes. Zipline has engineered the airplanes from the ground up with safety as the top priority. Redundant motors, batteries, GPS, and electronics are why Zipline's airplanes are among the safest in the sky. Additionally, each Zipline airplane has a parachute landing system for an added layer of safety.

  • Why does a Zipline drone look more like an airplane than a quadcopter?

    Zipline has designed its service to meet the real-world needs of our customers. Our custom-designed fixed-wing airplane can fly farther, faster, and in more inclement weather conditions than a quadcopter can, enabling service to facilities 10 times as far, regardless of weather.

  • What products does Zipline deliver?

    Our Zips can deliver all essential medical products, including cold-chain-dependent items. We currently deliver blood to rural hospitals in Rwanda and are in active discussions with our customers to expand to other medical supplies and animal health products (e.g. vaccines and artificial insemination).

  • How are Zipline's airplanes powered?

    Lithium-ion battery packs and twin electric motors enable a high level of reliability, low operating cost, and an environmentally-friendly solution.

  • Who flies Zipline's airplanes?

    Our airplanes fly automatically on predetermined routes. A Zipline Operator monitors the airspace as our fleet of airplanes perform their missions.